Effective Date: January 1, 2025
Last Updated: January 1, 2025
Researchsyn ("Company," "we," "us," or "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.researchsyn.com and use our services, platforms, and applications (collectively, the "Services").
This Privacy Policy applies to all users of our Services and complies with applicable data protection laws, including the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and the Information Technology Act, 2000 (India). By using our Services, you consent to the data practices described in this policy.
If you do not agree with this Privacy Policy, please discontinue use of our Services immediately.
We collect personal information that you voluntarily provide to us when you:
This information may include: full name, email address, phone number, postal address, company name, job title, professional credentials, payment information, billing address, username and password, and any other information you choose to provide.
When you access our Services, we automatically collect certain information, including:
We may receive information about you from third-party sources, including analytics providers (Google Analytics), advertising networks, social media platforms, payment processors (Stripe), customer relationship management systems, business partners and affiliates, and publicly available sources.
If you use our research platform, we may collect data you upload, create, or generate, including research datasets, analysis results, collaboration activities, project information, and metadata associated with your research activities.
We use the information we collect for the following purposes:
If you are located in the European Economic Area (EEA), we process your personal data based on the following legal grounds:
We may share your information in the following circumstances:
We engage third-party service providers to perform functions on our behalf, including cloud hosting providers (AWS, Azure, Google Cloud), payment processors (Stripe), email service providers, analytics providers (Google Analytics, Microsoft Clarity), customer support platforms, and marketing automation tools. These providers have access to your information only to perform specific tasks and are obligated to protect your data.
In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of the business transaction. We will notify you of any such change and provide choices regarding your information.
We may disclose your information if required by law, court order, subpoena, or government request, or to protect our rights, property, or safety, or that of our users or the public.
We may share your information with third parties when you have given explicit consent for such disclosure.
We may share information with trusted business partners for joint marketing initiatives, co-branded services, or integrated solutions, provided we have your consent or a legitimate business interest.
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our retention periods are based on:
When we no longer need your personal information, we will securely delete or anonymize it in accordance with our data retention and deletion procedures.
We use the information we collect for the following purposes:
If you are located in the European Economic Area (EEA), we process your personal data based on the following legal grounds:
We may share your information in the following circumstances:
We engage third-party service providers to perform functions on our behalf, including cloud hosting providers (AWS, Azure, Google Cloud), payment processors (Stripe), email service providers, analytics providers (Google Analytics, Microsoft Clarity), customer support platforms, and marketing automation tools. These providers have access to your information only to perform specific tasks and are obligated to protect your data.
In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of the business transaction. We will notify you of any such change and provide choices regarding your information.
We may disclose your information if required by law, court order, subpoena, or government request, or to protect our rights, property, or safety, or that of our users or the public.
We may share your information with third parties when you have given explicit consent for such disclosure.
We may share information with trusted business partners for joint marketing initiatives, co-branded services, or integrated solutions, provided we have your consent or a legitimate business interest.
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our retention periods are based on:
When we no longer need your personal information, we will securely delete or anonymize it in accordance with our data retention and deletion procedures.
Depending on your location, you may have the following rights regarding your personal information:
You have the right to access your personal information and request a copy in a structured, machine-readable format.
You have the right to correct inaccurate or incomplete personal information. You can update your account information through your account settings or by contacting us.
You have the right to request deletion of your personal information, subject to certain legal exceptions (e.g., compliance with legal obligations, completion of transactions).
You have the right to request restriction of processing your personal information in certain circumstances.
You have the right to object to processing of your personal information based on legitimate interests or for direct marketing purposes.
Where processing is based on consent, you have the right to withdraw consent at any time without affecting the lawfulness of processing based on consent before withdrawal.
You can opt-out of receiving marketing communications by clicking the "unsubscribe" link in our emails or contacting us directly.
You have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.
Your personal information may be transferred to, stored, and processed in countries other than your country of residence, including India and the United States. These countries may have data protection laws that differ from those in your jurisdiction.
When we transfer personal data from the EEA to countries outside the EEA, we implement appropriate safeguards, including:
By using our Services, you consent to the transfer of your information to countries outside your country of residence.
We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and deliver personalized content. Cookies are small text files stored on your device.
You can control cookie settings through your browser. However, disabling cookies may affect the functionality of our Services.
We also use web beacons, pixels, and similar technologies for analytics and marketing purposes.
Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18 without verifiable parental consent.
If we become aware that we have collected personal information from a child under 18 without parental consent, we will take steps to delete such information promptly. If you believe we have collected information from a child under 18, please contact us immediately at privacy@researchsyn.com.
Our Services may contain links to third-party websites, applications, or services that are not operated by us. This Privacy Policy does not apply to third-party services.
We are not responsible for the privacy practices of third parties. We encourage you to review the privacy policies of any third-party services you access. We do not endorse or make any representations about third-party websites or services.
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):
To exercise your CCPA rights, please contact us at privacy@researchsyn.com or call +91 97918 17766. We will verify your identity before processing your request.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. We will notify you of material changes by:
Your continued use of our Services after the effective date of the updated Privacy Policy constitutes your acceptance of the changes. We encourage you to review this Privacy Policy periodically.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: support@researchsyn.com
Phone: +91 9600056772
Address:
Researchsyn Privacy Team
Door No: D101, Block 5
Casagrand Supremus
Sakthi Nagar Main Road
Thalambur - 600130
Tambaram, Chennai
Tamil Nadu, India
We will respond to all privacy inquiries within 30 days. For urgent privacy matters, please contact us by phone.
BY USING OUR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD THIS PRIVACY POLICY AND AGREE TO THE COLLECTION, USE, AND DISCLOSURE OF YOUR INFORMATION AS DESCRIBED HEREIN.
