Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "you," or "your") and Researchsyn ("Company," "we," "us," or "our"), a company registered in India, governing your access to and use of our website www.researchsyn.com, platform, applications, and all related services (collectively, the "Services").

By accessing, browsing, or using our Services in any manner, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. If you do not agree to all of these Terms, you are expressly prohibited from using our Services and must discontinue use immediately.

These Terms apply to all visitors, users, and others who access or use the Services, including without limitation: individual users, enterprise customers, research institutions, vendors, partners, content contributors, and any other user type.

If you are entering into these Terms on behalf of an organization, company, educational institution, or other entity, you represent and warrant that you have the legal authority to bind that organization to these Terms, and the terms "you" and "your" shall refer to such organization.

2. Description of Services

Researchsyn provides a comprehensive suite of research, data analytics, AI, and enterprise technology solutions, including but not limited to:

• Cloud-based research collaboration and data management platform
• Artificial Intelligence and Machine Learning solutions
• Data analytics, business intelligence, and visualization tools
• Software engineering and custom application development
• Digital transformation and technology consulting services
• Governance, risk, and compliance management tools
• API development and systems integration services
• Training, education, and research community resources

We reserve the right to modify, suspend, discontinue, or restrict access to any aspect of our Services at any time, with or without notice, for any reason including but not limited to maintenance, security concerns, or business decisions. We shall not be liable to you or any third party for any modification, suspension, or discontinuance of the Services.

Some features of our Services may be subject to additional terms and conditions, service-level agreements, or licensing agreements, which will be presented to you at the time of use or purchase.

3. User Accounts and Registration

3.1 Account Creation

To access certain features of our Services, you must create an account. When creating an account, you agree to:

• Provide accurate, current, and complete information during the registration process
• Maintain and promptly update your account information to keep it accurate and current
• Be at least 18 years of age or the age of legal majority in your jurisdiction
• Not register for more than one account or create an account on behalf of someone other than yourself without authorization
• Not create an account or use the Services if you have been previously suspended or removed from the Services

3.2 Account Security

You are solely responsible for maintaining the confidentiality and security of your account credentials, including your username and password. You agree to:

• Use a strong, unique password and update it periodically
• Enable multi-factor authentication when available
• Not share your account credentials with any third party
• Immediately notify us of any unauthorized use of your account or security breach
• Accept responsibility for all activities that occur under your account

We are not liable for any loss or damage arising from your failure to protect your account credentials or unauthorized access to your account.

3.3 Account Termination

We reserve the right to suspend or terminate your account at any time, with or without notice, for violation of these Terms, suspected fraudulent or illegal activity, or any other reason at our sole discretion. You may terminate your account at any time by contacting us at support@researchsyn.com.

4. Acceptable Use Policy

4.1 Permitted Uses

You may use our Services for legitimate business, research, educational, and personal purposes in compliance with these Terms and applicable laws.

4.2 Prohibited Activities

You agree not to engage in any of the following prohibited activities:

• Violating any applicable local, state, national, or international law, regulation, or ordinance
• Infringing upon or misappropriating the intellectual property rights of others
• Uploading, transmitting, or distributing viruses, malware, trojans, or other malicious code
• Attempting to gain unauthorized access to our systems, networks, or other users' accounts
• Interfering with, disrupting, or creating an undue burden on our Services or networks
• Engaging in any automated use of the system, including scraping, data mining, or harvesting
• Impersonating any person or entity, or falsely representing your affiliation with any person or entity
• Using our Services for any illegal, unethical, or unauthorized purpose
• Reverse engineering, decompiling, disassembling, or attempting to derive source code from our Services
• Removing, circumventing, or tampering with any security features or technological protection measures
• Sharing, selling, or transferring your account or access credentials to third parties
• Posting or transmitting content that is defamatory, obscene, pornographic, abusive, or hateful
• Harassing, threatening, stalking, or intimidating other users
• Collecting or storing personal data about other users without their consent
• Using our Services to send unsolicited commercial communications (spam)

We reserve the right to investigate and take appropriate legal action against anyone who violates this Acceptable Use Policy, including without limitation, removing content, suspending or terminating accounts, and reporting violations to law enforcement authorities.

5. Intellectual Property Rights

5.1 Our Intellectual Property

The Services and all content, features, and functionality, including but not limited to all software, code, algorithms, text, graphics, logos, trademarks, service marks, images, videos, audio, designs, interfaces, documentation, and the selection and arrangement thereof ("Company Content") are owned by Researchsyn, our licensors, or other providers of such material and are protected by Indian and international copyright, trademark, patent, trade secret, and other intellectual property laws.

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use our Services for your internal business or personal purposes. This license does not include any rights to:

• Copy, modify, distribute, sell, or lease any part of our Services
• Reverse engineer or attempt to extract the source code of our Services
• Remove or modify any proprietary notices, labels, or marks
• Use our trademarks, service marks, or logos without prior written consent

5.2 Your Intellectual Property

You retain all ownership rights to any content, data, research, or materials that you submit, upload, or create using our Services ("User Content"). By submitting User Content, you grant us a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to use, reproduce, distribute, prepare derivative works of, display, and perform the User Content in connection with providing and improving our Services.

You represent and warrant that:

• You own or have the necessary rights to the User Content you submit
• Your User Content does not infringe or violate any third-party rights
• You have obtained all necessary permissions, consents, and licenses for the User Content
• Your User Content complies with these Terms and applicable laws

5.3 Feedback and Suggestions

If you provide us with any feedback, suggestions, or ideas regarding our Services, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use, modify, and incorporate such feedback into our Services without any obligation to you.

6. Data Ownership, Privacy, and Security

6.1 Your Data

You retain all ownership rights to the data you upload, store, or process using our Services ("Your Data"). You are solely responsible for:

• The accuracy, quality, integrity, and legality of Your Data
• Ensuring you have all necessary rights, permissions, and consents to use Your Data
• Complying with all applicable data protection laws and regulations
• Maintaining appropriate backups of Your Data

6.2 Our Data Processing

We will only process Your Data as necessary to provide the Services and as described in our Privacy Policy. We implement appropriate technical and organizational security measures to protect Your Data, but we cannot guarantee absolute security. You acknowledge that you use our Services at your own risk.

6.3 Data Protection Compliance

We comply with applicable data protection laws, including the GDPR, CCPA, and Indian Information Technology Act, 2000. For more information on how we collect, use, and protect your personal information, please refer to our Privacy Policy.

7. Payment Terms and Billing

7.1 Fees and Charges

Certain features of our Services require payment of fees. All fees are stated in U.S. Dollars (USD) or Indian Rupees (INR) and are non-refundable except as required by law or as expressly stated in these Terms.

7.2 Subscription Plans

Subscription fees are billed in advance on a monthly or annual basis. By subscribing to a paid plan, you authorize us to charge your payment method for the subscription fee and any applicable taxes. Your subscription will automatically renew at the end of each billing period unless you cancel before the renewal date.

7.3 Price Changes

We reserve the right to change our pricing at any time. We will provide you with at least 30 days' notice of any price increases. Your continued use of the Services after the price change takes effect constitutes your acceptance of the new pricing.

7.4 Payment Processing

Payments are processed through secure third-party payment processors (such as Stripe). You must provide valid, current, and complete payment information. Failed payments may result in suspension or termination of your account.

7.5 Refund Policy

All fees are non-refundable except in cases of service failure or as required by applicable law. If you believe you are entitled to a refund, please contact us at billing@researchsyn.com within 30 days of the charge.

7.6 Taxes

All fees are exclusive of applicable taxes (including GST, VAT, sales tax, or other taxes). You are responsible for paying all taxes associated with your use of the Services.

8. Warranties and Disclaimers

8.1 NO WARRANTY

THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND FREEDOM FROM COMPUTER VIRUS OR OTHER HARMFUL CODE.

WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR-FREE, OR FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS. WE DO NOT WARRANT THAT ANY ERRORS OR DEFECTS WILL BE CORRECTED. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM US OR THROUGH THE SERVICES WILL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.

8.2 Use at Your Own Risk

You acknowledge and agree that your use of the Services is at your sole risk. You are solely responsible for any damage to your computer system, mobile device, loss of data, or other harm that results from your use of the Services. You should maintain appropriate backups of your data and implement appropriate security measures.

8.3 Third-Party Services

Our Services may integrate with or contain links to third-party services, applications, or websites. We do not endorse, warrant, or assume any responsibility for such third-party services. Your use of third-party services is governed by their respective terms and conditions and privacy policies.

9. Limitation of Liability

9.1 EXCLUSION OF DAMAGES

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL RESEARCHSYN, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, PARTNERS, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, REVENUE, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

• YOUR ACCESS TO, USE OF, OR INABILITY TO USE THE SERVICES
• ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICES
• ANY CONTENT OBTAINED FROM THE SERVICES
• UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT
• DATA LOSS, CORRUPTION, OR DELETION
• ERRORS, MISTAKES, OR INACCURACIES IN CONTENT
• PERSONAL INJURY OR PROPERTY DAMAGE RESULTING FROM YOUR USE OF THE SERVICES

WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, EVEN IF A LIMITED REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.

9.2 LIMITATION OF LIABILITY CAP

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES, WHETHER IN CONTRACT, TORT, OR OTHERWISE, SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT PAID BY YOU TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY, OR (B) ONE HUNDRED U.S. DOLLARS ($100 USD).

9.3 Jurisdictional Limitations

Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages. In such jurisdictions, our liability shall be limited to the maximum extent permitted by law. The limitations set forth in this section shall apply even if your remedies under these Terms fail of their essential purpose.

10. Indemnification

You agree to indemnify, defend, and hold harmless Researchsyn, its affiliates, subsidiaries, officers, directors, employees, agents, partners, licensors, and service providers (collectively, "Indemnified Parties") from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees and court costs) arising from or relating to:

• Your use or misuse of the Services
• Your violation of these Terms or any applicable law, regulation, or ordinance
• Your violation of any third-party rights, including intellectual property rights, privacy rights, or publicity rights
• Any User Content you submit, post, upload, or transmit through the Services
• Any fraud, intentional misconduct, or negligence by you or your employees, agents, or representatives
• Any breach of your representations, warranties, or obligations under these Terms
• Any claims by third parties arising from your use of the Services

We reserve the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with us in asserting any available defenses. You shall not settle any claim subject to indemnification without our prior written consent.

This indemnification obligation will survive termination of these Terms and your use of the Services.

11. Governing Law and Dispute Resolution

11.1 Governing Law

These Terms and any disputes arising out of or related to these Terms or the Services shall be governed by and construed in accordance with the laws of India, specifically the Information Technology Act, 2000, the Indian Contract Act, 1872, and applicable regulations, without regard to conflict of law principles that would require application of the laws of another jurisdiction.

11.2 Dispute Resolution Process

In the event of any dispute, claim, question, or disagreement arising from or relating to these Terms or the Services, the parties shall first attempt to resolve the dispute through the following escalation process:

• Informal Negotiation (30 days): You agree to first contact us at legal@researchsyn.com to attempt to resolve the dispute informally through good faith negotiations for a period of 30 days
• Mediation (30 days): If informal negotiation is unsuccessful, the parties agree to participate in mediation before an independent mediator mutually agreed upon by both parties
• Arbitration: If mediation fails, the dispute shall be finally resolved through binding arbitration administered by the Indian Council of Arbitration or another reputable arbitration body mutually agreed upon

11.3 Arbitration Provisions

• The arbitration shall be conducted in Chennai, Tamil Nadu, India
• The arbitration shall be conducted in the English language
• The decision of the arbitrator shall be final, binding, and non-appealable
• Each party shall bear its own costs of arbitration unless the arbitrator determines otherwise
• The arbitration proceedings shall be confidential
• The arbitrator may award injunctive or other equitable relief

11.4 Exclusive Jurisdiction

To the extent arbitration does not apply or is found unenforceable, you agree that any judicial proceeding shall be brought exclusively in the courts located in Chennai, Tamil Nadu, India. You hereby consent to the personal jurisdiction of such courts and waive any objection to venue in such courts.

11.5 CLASS ACTION WAIVER

YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. YOU AND RESEARCHSYN AGREE TO WAIVE ANY RIGHT TO A JURY TRIAL. YOU WAIVE YOUR RIGHT TO PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.

11.6 Exceptions to Dispute Resolution

Either party may seek injunctive or other equitable relief from a court of competent jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of intellectual property rights or confidential information.

12. Term and Termination

12.1 Term

These Terms commence on the date you first access or use the Services and continue until terminated in accordance with this section.

12.2 Termination by You

You may terminate your account and these Terms at any time by discontinuing use of the Services and contacting us at support@researchsyn.com to request account closure. Termination will be effective at the end of your current billing period.

12.3 Termination by Us

We may suspend or terminate your access to the Services, with or without notice, for any reason including but not limited to:

• Violation of these Terms or our Acceptable Use Policy
• Failure to pay applicable fees
• Suspected fraudulent, abusive, or illegal activity
• Extended periods of inactivity
• At our sole discretion for any reason or no reason

12.4 Effect of Termination

Upon termination:

• Your right to access and use the Services will immediately cease
• We may delete your account and all associated data after a reasonable retention period
• You remain liable for all fees and charges incurred prior to termination
• Provisions that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnification obligations, limitations of liability, and dispute resolution provisions

12.5 Data Retrieval

Upon termination, you may have a limited period (typically 30 days) to export or retrieve your data. After this period, we reserve the right to permanently delete all your data. We recommend maintaining regular backups of your data.

13. General Provisions

13.1 Entire Agreement

These Terms, together with our Privacy Policy and any other policies, agreements, or terms referenced herein or presented to you in connection with the Services, constitute the entire agreement between you and Researchsyn regarding the Services and supersede all prior and contemporaneous agreements, proposals, understandings, and communications, whether oral or written, between you and us.

13.2 Amendments

We reserve the right to modify, amend, or update these Terms at any time at our sole discretion. We will notify you of material changes by posting the updated Terms on our website, updating the "Effective Date," and/or sending an email notification to your registered email address at least 30 days before the changes take effect. Your continued use of the Services after the effective date of the updated Terms constitutes your acceptance of the changes. If you do not agree to the modified Terms, you must immediately stop using the Services.

13.3 Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its intent, or if such modification is not possible, the provision shall be severed from these Terms. The remaining provisions shall continue in full force and effect.

13.4 Waiver

No waiver of any term, condition, or provision of these Terms shall be deemed a further or continuing waiver of such term or any other term or condition. Our failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative of Researchsyn.

13.5 Assignment

You may not assign, transfer, delegate, or sublicense any of your rights or obligations under these Terms without our prior written consent. Any attempted assignment in violation of this provision shall be null and void. We may freely assign, transfer, or delegate these Terms and our rights and obligations hereunder without restriction, including in connection with a merger, acquisition, reorganization, or sale of assets.

13.6 Force Majeure

We shall not be liable for any failure or delay in performance of our obligations under these Terms due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, epidemics, strikes or labor disputes, power outages, internet service provider failures, or shortages of transportation facilities, fuel, energy, labor, or materials.

13.7 Independent Contractors

The relationship between you and Researchsyn is that of independent contractors. Nothing in these Terms shall be construed to create a partnership, joint venture, agency, employment, or franchise relationship between you and us.

13.8 Third-Party Beneficiaries

Except as otherwise expressly provided in these Terms, there are no third-party beneficiaries to these Terms.

13.9 Survival

All provisions of these Terms that by their nature should survive termination shall survive, including without limitation: ownership provisions, warranty disclaimers, indemnification obligations, limitations of liability, dispute resolution provisions, and these general provisions.

13.10 Language

These Terms are drafted in the English language. In the event of any conflict between an English version and a translated version, the English version shall prevail.

13.11 Headings

The section headings in these Terms are for convenience only and have no legal or contractual effect.

14. Contact Information

If you have any questions, concerns, comments, or requests regarding these Terms of Service, please contact us:

We will respond to all inquiries within 10 business days. For urgent legal matters, please contact us by phone.